At Vozol Dubai we sell genuine VOZOL disposable vapes and VOZOL salt nicotine e-liquids. This policy follows UAE consumer rules and the usual standards for nicotine products. If something is wrong with your order, message us and we will sort it out.
Returns within 7 days
You can return an item within 7 days of delivery if it is unused, unopened and still in its original sealed packaging. Once the 7 days have passed we cannot offer a refund or exchange.
For hygiene and safety reasons we cannot take back devices or e-liquids that have been opened, used or had the seal removed, unless they are faulty (see below).
Faulty or damaged items
If a device arrives damaged, does not fire, leaks or is not the flavour you ordered, tell us within 24 hours of receiving it. Send your order number with a photo or short video of the problem on WhatsApp (+971 52 703 9137) or by email to support@vozolxpress.ae. Once we confirm the issue we replace the item free of charge, or refund it if the same item is out of stock.
How to start a return
- Message us on WhatsApp or email support@vozolxpress.ae with your order number and the item you want to return.
- We reply with the return details. Please do not send anything back before we confirm.
- For change-of-mind returns, the return delivery cost is paid by you and the original delivery fee is not refunded. For faulty items we cover the collection.
Refunds
We check every returned item and let you know on WhatsApp or by email whether the refund is approved. Approved refunds are processed within 5–10 business days:
- Card on delivery and card payment link: refunded to the same card. The 5% card processing fee is refunded only when the item was faulty.
- Bank transfer: refunded to the account you paid from.
- Cash on delivery: refunded by bank transfer to an account you give us.
If a card refund has not appeared after 10 business days, please check with your bank first, as processing times vary. If it still has not arrived, contact us and we will trace it.
Cancelling an order
You can cancel free of charge before your order leaves us. Message us on WhatsApp as soon as possible, because most orders in Dubai, Sharjah and Ajman go out for delivery within the hour.
Contact
WhatsApp: +971 52 703 9137
Email: support@vozolxpress.ae
